Customer happiness supporter - Mumbai

HOME OFFICE / FULL-TIME / TEMPORARY (M/F/D)
You love contact with customers and enjoy helping them to face their business challenges - no ifs or buts!

Available immediately: Customer Happiness Supporters who are responsible for looking after our end customers. Apply now and be one of the most important members of our great team.

your superpowers

As a Customer Happiness Supporter, you will receive inquiries, problems and suggestions from our end customers via e-mail tickets. You analyze their feedback and develop the right solutions to increase customer satisfaction. Not only do you relieve our vendors of valuable work, but you are also directly involved in improving our processes with your feedback.
You have first experience in customer contact and know how important an empathetic and professional service is.
You always communicate precisely and in a recipient-friendly manner.
Handling many different requests does not overwhelm you, but is an opportunity for you to become better.
You get to the bottom of problems and shine with well thought-out solutions.
You are able to switch from German to English if necessary (at least one of the two languages ​​at native speaker level).
These are your benefits
You don't just get a job done, you work in a great remote team and see the fruits of your labor every day.
30 days holiday
100% home office as long as you can guarantee a trouble-free internet
Regular on-the-job training
The stability of an extremely successful German high-tech company that has retained its start-up spirit
State-of-the-art technology and agile methods
International, family team with a strong cohesion
Spectacular team events in different European countries
Personal responsibility from day one
Work in your team on a first-name basis, without a dress code and at eye level
Application Link httpsforgefolder.com/1198355